Webynergy have a turnaround time of 48-72 hours for most web development services. Note that this is not the complete time frame for a project. It is only the turnaround time for a single iteration of the development stage. Depending on the kind of service, the time required for revisions could vary from a minimum of 48 hours to 72 hours which means two working days.

For example:

• Website Orders placed or Revisions Requested on a Monday will be delivered by Wednesday.
• Website Orders placed or Revisions Requested on a Friday will be delivered by the end of the day Tuesday

In any event, any deposited funds for a project shall not be subject to refund after delivery if the initial website design and theme are approved, or a change is requested unless Webynergy cancels or terminates your contract for a reason other than your breach or non-performance.

All refund requests will be fulfilled as per the following arrangement:

• You can make a request when the initial designs for the website are offered. However, once you approve or request changes in the initial layout, the refund offer becomes void, and the refund request will not be entertained.
• If the request for a refund is made before the delivery of the initial layout, then you would be eligible for a Full Refund (less 10% service & processing fee).
• If the request for a refund is made within 48 hours, you would be eligible for a 66% refund (less 10% service & processing fee).
• If the request for a refund is made between 48- 120 hours of the initial layout delivery, you would be eligible 33% refund (less 10% service & processing fee).
• No refund request will be entertained after 120 hours of your initial layout delivery. However, since we believe in 100% customer satisfaction, you're encouraged to contact us in case of any concern.
• No refund request will be entertained if you have not taken any action on your order for 30 days after placing your order. However, if you want to reactivate your website order, you will be charged a certain fee depending on your project.
• No refund requests will be entertained after the final files have been delivered.
• During the project, if the client asks for a refund due to a change of mind or any other personal issues, then the client is not eligible for a refund, although we can store credit the amount which he/she can later utilize for another service.
• For website packages, no refund will be entertained once website development has been completed or once the website has been deployed live.
• Refund is processed for the orders placed in good faith. When a customer has placed website orders with more than one website agency for the same job with the intention to claim a refund, we do not consider it a good faith. In such a case, we reserve the right to decline a refund request
• For video animation packages, no refund request will be entertained after the designing of the storyboard.
• All refund requests should be communicated to the support department. Webynergy, based on the violation of your user agreement, reserves the right to approve/disapprove your request on an individual case-to-case basis.
• For Webynergy Custom packages, the refund will be applicable depending on similar terms as it is on the single packages.
• For example, if you order web design and video animation services and approve the website, you can claim a refund for the video animation service before designing the storyboard only.
• A refund request will need to have a valid reason to support it, which must qualify against the website brief and customer feedback for revisions. Unless a layout has not been designed according to the brief, a refund will not be processed; however, further revisions will be provided until complete satisfaction.
• Money back guarantee is for the orders placed in good faith. When a customer has placed website orders with more than one website agency for the same job with the intention to claim a refund, we do not consider it a good faith. In such a case, we reserve the right to decline a refund request.
• All website jobs require customer feedback before finalizing the design and development; therefore, it is only fair that the customer gets involved and provides feedback in order to get the desired results.
• 100% unique website guarantee entitles you to a re-draw if our developed website is to be found considerably similar to another website that may already exist. Any resemblance to an existing website will be merely a coincidence, and Webynergy will not accept any responsibility or claim of any compensation in such a case. It is the client's responsibility to get their website copyrighted.

Note: Webynergy hold all the rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the domain for any purpose; they will be the sole property of Webynergy. The company will be the rightful owner of the website.

Services not related to website services are not eligible for refunds under any circumstances. They are not covered under our 100% money-back guarantee. If such a service is acquired as part of a Package Deal of any kind, it cannot be used to request a refund on the entire package. Examples of such services are as follows:

• Copyrights Protection Certificates.
• Website & Emails Hosting Services.
• Website SSL Certificates
• Website Domain Purchase.
• Website Maintenance Plans.
• Website SEO Plans.
• Social Media Marketing
• Google AdWords Campaigns

For services that are not covered under the 100% refund policy, in case of dissatisfaction, Webynergy management, after reviewing the project, may choose to offer a partial refund to the client.

Webynergy will not be responsible for creating or populating content (e.g., text/Images) into the website unless purchased exclusively otherwise. In which case:

• Webynergy will populate the website with content created for the client
  • The content/text for the website will be created specifically for the customer's website.
• Webynergy will populate the website with images
  • Webynergy will acquire stock imagery for the client from stock photo websites.
  • Images will be purchased upon approval from the client.
  • Images will be purchased upon approval from the client.
• Webynergy will populate the website with products and product details.
  • Product images and product details will be provided by the client.

• Webynergy does not share the customer information regarding their project or contact details with anyone. The client's person and project information is kept confidential at all points.
• Once the project is completed successfully, both parties, Webynergy and The Client, agree not to intentionally defame or otherwise disparage the other with respect to matters arising after project completion.
• Once the project is completed successfully, each Party agrees to refrain from (and Webynergy shall take reasonable steps to cause its officers and directors to refrain from), either directly or indirectly, hereafter making any defamatory comments of any type or nature whatsoever to anyone about the Client (and in the case of the Company, its employees, officers, directors, agents, consultants, affiliates, investors or business partners).

Webynergy is primarily a website service and website consultancy provider. We will design and develop the services that the client needs. On occasions, our packages and services purchased will include technical aspects to help the client with their websites and emails. Webynergy will provide the client with the basic information regarding those services and the settings required to make those services work. Webynergy will not be responsible for providing detailed training or installations of said services on the customer's end. Such services may include but are not limited to:

• Website Deployment
  • Webynergy will deploy the website for the customer on
    • A Hosting server is provided by us.
      • Hosting Service provided by Webynergy is a free service provided to the client as an added feature without any cost. It is acquired from a Third Party Service provider
    • A Hosting server provided by the customer (purchased from a Third Party)
      • In the event the website is hosted on a third-party web server purchased by the customer, Webynergy will not be held responsible for any kind of server or hosting-related issues.

There is no Service Level Agreement (SLA) between the client and Webynergy in terms of technical assistance or service outage unless purchased separately as an ongoing maintenance service.

• Website Content Management System (CMS: Content Management System)
  • Webynergy will provide the customer with a user manual to use the Website CMS (Content Management System).
  • Webynergy will not be responsible for training the client in the said Website CMS (Content Management System).
• Emails Setup
  • Webynergy will provide the customer with the necessary settings and information to install the emails on their end.
  • Webynergy will not be responsible for installing said emails onto the customer end.
  • Webynergy will not be responsible for providing technical support or assistance in troubleshooting errors on email usage as all our emails are on open servers and accessible by all service providers.

Webynergy will not be held responsible in any way for the customer's failure to execute, install or learn the usage of the above-said services on their end, as the responsibilities for those lie on the customer's end.